Author(s): Dr. Rick Brinkman

Staff Development

Technology has multiplied the ways that the original "10 most unwanted behaviors" can bother us. So while technology and cubicles have brought us closer together, such innovations have also made these "people you can't stand" harder to avoid. The authors have been teaching their proven and time-tested techniques to millions over the the past seven years, and they are eager to share their new research on dealing with the new generation of bothersome behaviors. This edition provides instruction on dealing with that guy in the supermarket checkout line who is chatting with his broker on his cell phone instead of unloading his grocery cart. What about that woman in the car in front of you who is busy applying mascara and makes you miss yet another light? How do you deal with that business contact who leaves annoying long and droning voicemail messages - and saves the important information for the very end? With the labor crunch, customer service has gotten even worse - this book provides new answers for combating those hellacious retail and service experiences. And let's not get me started on all sorts of bad behavior brought on by the internet!
The authors aim to teach you how to effectively combat whiners, grenades, tanks, and snipers who can now ruin your day via e-mail. In this edition, they take out all of the dated material, and add approximately 30% new material based on questions from their seminar audiences and research they have been conducting for their sought-after training sessions. In addition, the package is up-dated to reflect the design standard of the most popular self-help books, with a more readable lay-out and more opportunity for reader interaction.