Author(s): Barry J. Smith; Brian L. Delahaye

Education

Here is the most complete guide to effective training skills available for managers, supervisors, and new trainers who need to communicate new knowledge to individuals or groups. This edition gives more practical examples than any other source and provides highly detailed models and explicit tips on conducting sessions, with examples and cases drawn from real-life situations. Includes complete information on how to research, design, and implement a training program and how to conduct training evaluation, detailed guidance on using audiovisuals, and the necessary background theory to put training into an organizational problem-solving perspective. Designed as a self-instructional package, it features bibliographies by chapter, several feedback sheets presented in reproducible form, extensive checklists, tests and exercises. This edition contains more material on advanced training methods and a chapter on marketing training within organizations.