Conflict Management - A Practical Guide

Author(s): Peter Condliffe; Michael Kirby (Foreword by)

Staff Development

This book provides the reader with an outline of the range of essential skills necessary to be a successful conflict manager. It reinforces this outline with a range of exercises, questions and role plays which are not only useful to group leaders and teachers, but to practitioners in various disciplines who want to "test themselves" on what they have just read. The book takes a positive approach to conflict as a potentially creative and dynamic stimulus to interpersonal and group relations. This book includes sections on: Understanding Conflict; Responding to Conflict; The Rise of ADR; Communication, Complaints Management and Verbal Jujitsu; Collaborative Conflict Management: The Principled Approach; Negotiation; Mediation; Conflict Management in Groups and Organisations: Dispute System Design; and Practical Group Facilitation.

Product Information

General Fields

  • : 9780409324716
  • : LexisNexis Butterworths
  • : May 2008
  • : 2 Centimeters X 17.5 Centimeters X 24.2 Centimeters
  • : books

Special Fields

  • : Peter Condliffe; Michael Kirby (Foreword by)
  • : Paperback
  • : xx, 412